Frequently asked questions
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Our products are made-to-order, which means that you must reach out to us directly to purchase or enquire about products.
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All wallcoverings are designed and printed in-house at the Second Empire Surfaces production studio in downtown St. John’s, Newfoundland and Labrador. Artworks are sourced from a variety of Canadian artists.
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Second Empire wallcoverings are printed on PVC-free substrates with water-based inks. Our Matte Linen and Matte Smooth wallcoverings are made from post-consumer recycled materials. For further information, visit the Wallcovering page.
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Product images online may differ from the physical product. To ensure colour accuracy, order a sample of your chosen wallcovering before purchasing multiple rolls.
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Once an order is placed, you will receive a confirmation email with details.
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· We accept payments via EMT, EFT, international wire transfer (with fee), or certified cheque.
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Yes, we ship internationally, however, SES will not be responsible for any duty or tax charges incurred upon orders. Duties and taxes are determined by the customs agency of the designated delivery country and although they are not always incurred, they will be the responsibility of the recipient. If possible, customers placing international orders should provide their VAT and EORI numbers.
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You will receive an email from us once your order has been shipped. This email will include a tracking number (if applicable) so you can track the progress of your shipment.